Is my credit card information secure when ordering at BJOutdoorStuff.com?
Yes. We have a secure merchant account system that automatically and securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Do I have to pay sales tax on my purchase?
No. There is no state sales tax in Alaska.
Can I stop a package that has been shipped?
If it was shipped USPS (United States Postal Service), NO. If it was shipped UPS (United Parcel Service), we can try, but it is not always successful. The fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and I want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and call 907-357-6057 to obtain a Return Authorization Number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
• Return in original packaging.
• Return to supplier within 30 days.
• Enclose a copy of packing slip with merchandise.
• Enclose a brief letter of explanation.
• If merchandise is returned for exchange, you will be charged a $10.00 exchange fee plus a shipping charge.
• If merchandise is returned for refund, you will be charged a 15% restocking fee ($3.00 minimum).
• All returns must be prepaid. No CODs will be accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for a refund paid by credit card will receive a credit to the credit card.
For a prompt exchange/refund, return all merchandise to:
Attn: RA#
3059 Audrain Road 581
Vandalia, MO 63382
For a more prompt exchange/refund, please keep your invoice and call 907-357-6057 to obtain a Return Authorization Number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
• Return in original packaging.
• Return to supplier within 30 days.
• Enclose a copy of packing list with merchandise.
• Enclose a brief letter of explanation.
• If merchandise is returned for exchange, you will be charged a $10.00 exchange fee plus a shipping charge.
• If merchandise is returned for refund, you will be charged a 15% restocking fee ($3.00 minimum).
• All returns must be prepaid. No CODs will be accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for a refund paid by credit card will receive a credit to the credit card.
For a prompt exchange/refund, return all merchandise to:
Attn: RA#
3059 Audrain Road 581
Vandalia, MO 63382
I placed an order, but was shipped an incorrect item. What do I do?
Call 907-357-6057 to obtain a Return Authorization Number, then return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to the supplier. This will be done at the supplier's discretion. If the order was shipped ground, and you decide to overnight the package to us in order to get it here faster, you will do that at your own expense. Once the incorrect item is received back, the supplier will ship out the correct item. If you wish to have the correct item shipped out prior to our receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Ship the incorrect item back to the supplier at:
Attn: RA#
3059 Audrain Road 581
Vandalia, MO 63382
Make sure to:
• Include a copy of the original packing slip.
• Note the Return Authorization Number on the outside of the packaging.
• Ship it via a traceable method (UPS, Fed Ex, RPS, or USPS) and file a claim using the package tracking number.
The supplier will not accept merchandise damaged in transit. All claims must be filed with the carrier.
I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. The supplier will not accept merchandise damaged in transit. All claims must be filed with the carrier.
My order appears to be lost in transit. What should I do?
A claim will be filed for the lost package. You should call 907-357-6057 and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
If the product is defective, call 907-357-6057 and we will determine the manufacturer's warranty return instructions.
I have not received the product(s) I ordered and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, we will attempt to cancel the order immediately. Since most orders ship same-day, we have a very small window of opportunity. If the order has been shipped, then you will need to follow the normal returns process. If the package is refused, then a return freight charge will be added.
What is an address correction, and why am I being charged for it?
Be careful to enter accurate delivery addresses. UPS charges $5.00 (or $10.00 for express package) if the address given is not exactly correct.
What is "New" condition?
All products must be in new, unopened condition if they are being returned to the supplier.
Examples of new, unopened products:
• An article of clothing that still has the tags attached and/or has not been worn
• A shotgun that has not yet been pieced together
• A treestand that has not been assembled
Examples of products that the supplier will refuse:
• A boot with mud on it (has been worn outside)
• A riflescope that has been mounted to a firearm
• A Leupold optic without the shrink-wrap around the original box
• Any bubble-packed item that has been opened
Refused items will be shipped directly back to the customer and will not be credited. The customer will also absorb the return freight costs. For this reason it is important that the above description of "new" is followed.
Does your supplier ship internationally?
No. This includes Puerto Rico, Guam, APOs and FPOs, as well as any orders with any connection to international shipments. This applies to billing as well as shipping addresses, and there are no exceptions.
What is your privacy policy?
We do not sell, trade or distribute customer information.
If I send an email to Customer Service, how long will it take to get a reply?
Your questions and comments are important to us. We will normally respond to all questions or inquiries within two business days.
